BVT Publishing > For Booksellers
Booksellers
Returns Policy
To receive credit towards future orders for returned textbooks, the following procedures must be followed:
1. Written authorization must be obtained prior to the return of any textbooks. Please be specific regarding the reason for return. Include the original invoice number. The pre-approved return authorization number must appear on the box before returns will be accepted. BVT Publishing assumes no liability for textbooks returned without authorization.
2. Returns must be made within six months of the invoice date and account must be in good standing.
3. Returns are subject to a 10% restocking fee. Credit toward future orders will be issued upon receipt of returned books---credit only, no cash or credit card refunds will be issued. Credit will be issued by and only by BVT Publishing. Any alter in procedure will result in penalties to your account. Returns will not be accepted without a return authorization number.
4. Merchandise a bookstore receives damaged or defective may be returned but a pre-approved authorization number is still required. Damaged or defective merchandise sent to BVT Publishing without approval will be refused and no credit will be issued. All returns must be in original shrink wrap and properly packaged to avoid damage. Textbooks received without original shrink wrap will not be accepted.
5. Once authorization has been received, you may then return the materials with the return authorization number printed on the outside of each box:
The return address will be given at time of authorization approval.
If the returns are sent without authorization, the returns will be refused at your expense.
To request return authorization fax or mail your request to: Fax (530) 222-5235 Ph.(800) 646-7782 BVT Publishing, P.O. Box 492831 Redding CA 96049