BVT Publishing - Returns Policy

Returns Policy

As of 11/29/2023

BVT will allow the preauthorized return of textbooks and other products subject to the conditions and limitations below:

Only new, unused products will be eligible for return. (No torn shrink wrap or bent edges). BVT is not responsible for incorrectly packaged shipments that are received damaged during transit.
The original invoice for purchase of the items being returned must have been paid in full.
Prior authorization must be obtained for all returns, and an authorization number will be issued. The return shipping address will be given at that time. The authorization number must be clearly marked on all boxes of returned goods, or the shipment can be refused at shipper's expense.
A credit memo will be issued upon receipt of authorized returned products. No cash or credit card refunds will be issued. All credit memos can be used towards future orders only. (In-store credit) Credit memos are non-transferrable.
All physical products must be returned within 9 months of purchase and are subject to a 15% restocking fee.
Customized and/or Academic Publication textbook returns will be subject to a limit of 20% of the order amount, per invoice.
We are not responsible for unauthorized and/or authorized returns shipped to the incorrect warehouse. A Non-authorized shipment will be returned to the bookstore of the original invoice sales record. Returns must be shipped to the warehouse listed on return authorization letter.
In shipping the approved return, you are agreeing to BVT's return policies.

If you wish to request authorization for a return, please complete the form at our Bookstore Return Authorization section.

The BVT Publishing Returns Policy applies to all BVT Publishing Products.